Política de reembolso
Return and Refund Policy
Last updated September 9 2026
We want customers to purchase with confidence. This policy describes when an item may be returned, who pays return shipping, and how refunds and order problems are handled.
Thirty day return window
A return may be requested within 30 calendar days after the order is delivered. To be eligible for a standard return, the product must be unused, in the same condition in which it was received, and returned with its original packaging, accessories, manuals, and proof of purchase.
Do not send an item back without authorization. To begin a return, email wobblenok.toys@gmail.com and include the order number, the item to be returned, the reason for the request, and photographs when relevant. If the return is accepted, we will provide the applicable return address and instructions. The return address may be different from the address shown on the original package.
Change of mind returns
For an approved return based on preference, ordering error, or change of mind, the customer is responsible for the return shipping cost. Original Express Shipping charges are nonrefundable. We recommend using a trackable service because the customer remains responsible for the return until it is received.
Damaged defective or incorrect items
Inspect the order promptly after delivery. If an item arrives damaged, defective, incomplete, or different from what was ordered, contact us as soon as reasonably possible with the order number and clear photographs or video showing the issue and packaging. When the claim is confirmed, Wobblenook will provide an appropriate replacement, refund, or other remedy and will cover required return shipping.
The 3-day notification period for packages marked delivered but not located does not reduce any nonwaivable rights available under applicable law.
Nonreturnable items
The following items are generally not eligible for change-of-mind returns:
gift cards and digital products;
personalized or custom-made items;
items clearly identified as final sale before purchase;
used items or products missing original parts or packaging; and
products that cannot safely or hygienically be resold after opening or use.
These exclusions do not apply when an item is defective, damaged, materially misdescribed, or otherwise covered by mandatory consumer rights.
Exchanges
The fastest way to obtain a different item is normally to complete an approved return and place a new order. When a direct replacement is appropriate for a damaged, defective, or incorrect product, we will explain the available option during the claim review.
Refunds
After an authorized return is received and inspected, we will notify the customer whether the refund has been approved. Approved refunds are issued to the original payment method within 10 business days. Banks and payment providers may require additional time to post the credit.
If more than 15 business days have passed since we confirmed approval and the refund is not visible, contact wobblenok.toys@gmail.com.
Order cancellations
A cancellation may be requested before an order enters processing. Contact us immediately after placing the order. We will make a reasonable effort to cancel it, but cancellation cannot be guaranteed once fulfillment has begun. If the order has already shipped, the standard return process applies.
Refund abuse
We may decline requests involving fraud, materially false information, altered evidence, repeated abuse, or items damaged through misuse, subject to applicable law. Nothing in this policy excludes rights that cannot legally be limited.