Política de frete
Shipping Policy
Last updated September 9 2026
This Shipping Policy explains processing, delivery, tracking, and shipping support for orders placed through Wobblenook. We currently ship to customers throughout the United States, including Alaska and Hawaii.
Order processing
Orders are normally processed within 1 to 3 business days after payment is successfully authorized. Business days are Monday through Friday, excluding applicable holidays. Processing time is separate from delivery time.
During periods of unusually high demand, holidays, product launches, severe weather, or other disruptions, processing may take longer. If a material delay affects an order, we will provide an update using the contact information supplied at checkout.
Shipping options and delivery estimates
Standard Shipping is free. Standard delivery is estimated at 7 to 12 business days after the order ships. Including processing, most Standard Shipping orders are expected to arrive within approximately 8 to 15 business days after purchase.
Paid Express Shipping may be offered for eligible products and destinations. Available express services, prices, and estimated delivery times will be displayed at checkout. An express shipping fee pays for the selected faster service and does not eliminate order processing time unless the checkout expressly states otherwise.
Delivery dates are estimates rather than guarantees. Carrier disruptions, weather, address problems, security inspections, and events outside our reasonable control may affect delivery.
Multiple packages and fulfillment locations
We work with multiple fulfillment partners. Products in the same order may ship from different fulfillment locations and may arrive in separate packages on different dates. Customers will not be charged additional Standard Shipping fees merely because an order is divided into multiple packages.
Tracking
Tracking information is provided for every shipped order. A shipping confirmation containing the available tracking details will be sent to the email address used at checkout. Tracking events may take up to 72 hours after shipment to appear in a carrier system.
Address accuracy and changes
Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered processing or shipped.
If a package is returned because the address was incomplete, incorrect, refused, or undeliverable, we will contact the customer about available reshipment or refund options. Additional shipping costs caused by an address supplied incorrectly may be deducted from a refund or charged before reshipment, to the extent permitted by law.
Delayed or lost orders
If tracking has not updated for an unusual period or an order has not arrived by the end of the estimated delivery window, contact wobblenok.toys@gmail.com with the order number. We will review the tracking history and, when appropriate, open an investigation with the carrier or fulfillment partner.
When a shipment is confirmed lost, Wobblenook will offer an appropriate replacement or refund. If we learn that we cannot ship within the promised time, we may request consent to a revised delivery date or offer cancellation and a prompt refund, as applicable.
Packages marked delivered
If tracking shows that a package was delivered but it cannot be located, check the delivery area, household members, neighbors, building staff, and any location shown in the carrier's delivery record. Contact us within 3 calendar days of the delivery scan so we can assist with an investigation. A delivered scan does not prevent us from reviewing the circumstances, but the available remedy will depend on the carrier's findings and applicable law.
Shipping support
For shipping assistance, email wobblenok.toys@gmail.com or contact us by phone or WhatsApp at +55 31 99098-5644 during our published support hours.